Terms of use
(1) Platform Service Scope
1.1. Platform bulgaria-holiday.com - is an electronic catalog of advertisements offering services to Users on the Platform ("Advertising"), the purpose of which is to establish contact with a potential Guest who is interested in renting a home. Users can be both individuals and legal entities; property owners or their representatives (hereinafter also referred to as "Owners"). Representatives of the legal entity warrant that they have the authority to bind the company on behalf of which they are acting to the terms of this Agreement.
1.2. The person who wishes to book the Accommodation, as well as who has placed a request and made the reservation of the Accommodation using the site, is referred to as the "Guest". Host Services may include the rental of lodging or other accommodations (“Housing”), as well as other services related to travel or non-travel.
1.3. Bulgaria-holiday.com provides a listing directory and does not own, sell, resell, control, offer, provide or operate any Listings or Host Services, nor does bulgaria-holiday.com is not a travel organizer or travel package seller.
1.4. Hosts are solely responsible for their Services and for learning, understanding and complying with all laws, rules and regulations applicable to their Listings and Services. The Hosts are solely responsible for collecting the necessary information and obtaining all licenses, permits or registrations necessary to provide the Services. Proper payment of taxes associated with the rental of housing is the responsibility of homeowners.
1.5. Users of the platform are required to follow the legal regulations regarding the rights of disposal of residential premises and to comply with the legal rights of third parties, as well as the rules and regulations of public order and business ethics.
1.6. Bulgaria-holiday.com is not a party or other participant in any contractual relationship between Users, and is not a real estate agent or insurer, and does not act as an agent of Users. Relations on the subject of housing rent arise directly between the Host and the Guest. The Platform is not a third party in such relationships, does not control the parties and, accordingly, is not responsible for compliance with the terms of rental housing. The User agrees that the Platform is not responsible for any losses or damages arising from the conclusion of the transaction. Any claims for the operation of housing can only be brought against the Owner, and not the Platform.
1.7. The Platform is not the owner of the real estate offered by the Users, or a representative of the management company, therefore, the User (owner) is solely responsible for the relevance of the information, the quality and condition of the housing provided for rent.
1.8. The user of the site guarantees that he is an adult and capable natural person or an authorized representative of a legal entity. Persons under the age of 18 are not allowed to use the bulgaria-holiday.com website. All information and information that the Users provide must be true, accurate, up-to-date and must not violate the law and the rights of third parties. The Platform may request documents or information from Users for identification or confirmation of authority.
(2) Transfer of materials and information and their processing
2.1. The User guarantees that all information and contact details for communication (e-mail, telephone, etc.) provided by him are up-to-date, accurate and truthful. By providing his contact information, the User gives his unconditional consent to the storage, processing and use of his contact information. The processing, storage and use of personal information voluntarily provided by the Users themselves is carried out by the Platform solely for the purpose of providing proper service to the Users, including newsletters by e-mail. In turn, the Platform undertakes to keep the User's personal information confidential and not to disclose it to third parties without the User's personal permission in writing.
2.2. By submitting information materials for publication on the Site (original photographs of premises, text of descriptions, etc.), the User confirms that he thereby transfers to the Platform the exclusive right to use these graphic and information materials at the discretion of the Platform, in any form that does not contradict current legislation. The right to use is not limited in terms of territory and time, and is transferred by the User by default at the time of transfer of materials. Ways to use User Content include the following:
publishing on the Site, editing materials;
archiving materials in order to include them in databases, copying and storing materials on any information
2.2. By submitting information materials for publication on the Site (original photographs of premises, text of descriptions, etc.), the User confirms that he thereby transfers to the Platform the exclusive right to use these graphic and information materials at the discretion of the Platform, in any form that does not contradict current legislation. The right to use is not limited in terms of territory and time, and is transferred by the User by default at the time of transfer of materials. Ways to use User Content include the following:
publishing on the Site, editing materials;
archiving materials for the purpose of including them in databases, copying and storing materials on any information media and storage devices, combining with other information materials;
display and reproduction in any form, transfer of materials in the desired way using any media and distribution using existing media;
modification and processing, reduction, addition and change of source materials; converting information for use in mobile devices;
photo processing; converting pictures from color to black and white and vice versa; reproduction in the memory of a computer, in the memory of a mobile cellular communication system, other reproduction;
use of photographs as illustrations of information materials and announcements of the Site;
other actions necessary for the appropriate and efficient use of data on the Site.
(3) Housing advertisements
3.1. In order to promote the Platform and increase the views of Ads by potential Guests, Ads and other user-generated content may be displayed on other sites, applications, emails, and online and offline advertisements. To assist Users who speak different languages, Ads and other User Content may be translated in whole or in part into other languages.
3.2. In order to improve the quality of services and the level of confidence of the Guests in the Platform, the Platform responds to any complaint of the Guest and tries to take measures that may depend on it to eliminate the problems that have arisen. The platform without fail collects reviews from the Guests, as they are a tool for monitoring the adequacy of the Announcement and screening out unscrupulous Hosts. The Platform welcomes honest reviews and impressions of Guests about the Accommodation. The guest undertakes to display only real facts in his reviews. The opinion expressed must be objective, honest and meaningful. Racist and aggressive statements, insulting remarks, threatening, insulting morality, slanderous, promoting hatred and / or discrimination of people on racial, ethnic, gender, social and other grounds of violation of rights are strictly prohibited and not allowed.
(4) Booking process, payment
4.1. Announcements on the rental of housing with a description of the living conditions posted in the Catalog on the Platform are a public offer. At the time of receipt of the booking confirmation from the Platform, subject to the following conditions, the offer is considered accepted, and the Guest and the Host enter into direct contractual relations, which may be subject to additional conditions on the part of the Host, including the rules for canceling the booking, and other rules and restrictions specified in the booking.
4.2. To accept an offer, the following conditions must be met:
(1) The Guest and the Host agreed on the conditions and terms of stay, the rental price for the entire period, a non-refundable deposit (deposit), a security deposit for the safety of the property (deposit), check-in, additional services (cleaning, internet, utilities).
(2) The owner has confirmed the booking and rental price.
(3) The rental price has been paid in accordance with the terms of the booking, of which the Host is notified by the Platform. If such notification is not received, then the agreement between the Host and the Guest does not come into force and, as a result, the stipulated obligations of the parties do not arise.
4.3. In the event of technical problems with the water, heat, and power supply systems in the Accommodation, or in the building in which the Accommodation is located, or for other reasons beyond the control of the Owner, the Platform may offer the Guest to replace the Accommodation with a similar option, notifying the Guest within a reasonable time by all available means (of which the Guest informed in advance).
4.4. The amount to be paid on the booking includes the total rental price for the agreed number of nights, the final cleaning fee, security deposit. Other services (such as Internet, regular cleaning), equipping the Housing with additional equipment are negotiated by the Guest additionally when booking. The obligation to pay utility bills for the rented Accommodation is negotiated separately at the time of booking and, as a rule, depends on the length of stay.
4.5. The Guest who has received a confirmed booking through the Platform is obliged to pay for it within the time frame stipulated in the booking (generally 24 hours). Reservations not paid within the specified period on agreed terms will be cancelled.
4.6. The security deposit (collateral) is paid on a mandatory basis as a payment provided for ensuring the safety of property and Housing provided for rent. The security deposit is paid by the Guest directly at the time of check-in.
4.7. The Guest is hereby informed that a confirmed booking of a Accommodation constitutes a limited authorization to enter, stay in, and use the Accommodation granted by the Host for the duration of the paid stay. During this period, the Host or his authorized person retains the right to visit the Housing within the framework of the requirements of the current legislation and by agreement with the Guest.
(5) Conditions applicable to all bookings
5.1. The Guest undertakes to vacate the Accommodation no later than the check-out time specified in the accommodation rules, or another time specifically agreed upon when booking. If the Guest stays in the Accommodation after the agreed check-out time without the consent of the Host, the Guest loses permission to stay in the Accommodation, and the Host has the right to force the Guest to leave by any means within the law. In addition, at the request of the Host, the Guest undertakes to pay for each 24 hours of exceeding the period of stay that have begun, an additional fee per night in the amount of up to two daily booking rates to cover the inconvenience caused to the Host. A Security Deposit may be used towards the payment of overstay fees.
5.2. The Guest undertakes to leave the Housing (including furniture, household appliances and other property located in the Housing) clean and in the same condition as at the time of check-in. The Guest is responsible for his own actions and omissions, as well as for the actions and omissions of persons invited by him and persons to whom he has granted access to the Accommodation, excluding the Host, as well as any persons invited to the Accommodation by the Host.
(6) General provisions
6.1. The User confirms that he has read, understood and agrees with the terms and conditions set forth in this Agreement. Using the services of the site, the User confirms his full agreement with the terms of this Agreement. If you find the terms of this Agreement unacceptable, you may stop using the services of the site.
6.2. The Platform reserves the right to amend this Agreement at any time in accordance with this provision. If changes are made to this Agreement, the updated Agreement is published on the Platform with the date of the last update at the top of the first page of the Site Rules.
